CLIMBCUT SUPPORT
ClimbCut Support
Help with recording, storage, export and using the app.
Recording or storage trouble? Start here.
The camera screen will not open.
Check ClimbCut's camera permission in your phone settings. If another app is using the camera, close it and reopen ClimbCut. Recording guidewalks through the setup.
My video export stopped.
Check available storage and try again with the app open. Play the edited file after export to check the result. Export and sharing guidecovers the next steps.
I want to recover a deleted video.
Check Trash in the library first. Videos moved to Trash can be restored; permanently deleted videos cannot be recovered in the app. Library guidehas the instructions.
I still have videos, but I am running out of storage.
Check file sizes in List view and save important videos elsewhere. Files in Trash also use space. Keep a separate copy of important recordings before deleting the app. Storage and recovery FAQhas more details.
TALK TO CLIMBCUT
How can we help?
From bug reports to new ideas.
Email the ClimbCut support team.
Bugs and app help ↗
Tell us what is not working.
Feature suggestions ↗
Tell us what you would like to do and when you need it.
Privacy inquiries ↗
Access, correction, deletion and processing restriction requests.
Partnerships and beta testing ↗
Contact us about partnerships or testing.
Before you contact us
- For bug reports, include your device model, OS version, app version and steps to reproduce the issue.
- Do not send passwords, government identifiers or other sensitive information. Hide other people's faces and personal information in any attached images or videos.
- Support cannot remotely restore videos that exist only on your device.
- Email buttons open your device's mail app. If that does not work, copy the address into your preferred email service.
Support email includes the sender address, message and attachments. See Privacy Policy: website and supportfor details.